Last updated: 16 September 2026

Skylight Solar sells and installs custom-specified solar systems rather than off-the-shelf stock, so this policy works a little differently to a typical online store. Here’s how it applies to us.

Before installation

An enquiry or online cart selection is not a binding order. Nothing is booked, ordered or paid for until we’ve confirmed the final specification and price with you directly. You’re free to change your mind at any point before that confirmation, at no cost.

After you’ve confirmed an order

Once you’ve accepted a quote and we’ve ordered equipment or scheduled installation on your behalf, cancellation may not be possible without cost, since inverters, panels and batteries are ordered and equipment may already be allocated to your job. We’ll always confirm the specifics of your order with you before this point, so there are no surprises.

Faulty or damaged equipment

If any component we’ve supplied and installed is faulty on arrival or fails within the warranty period, contact us and we’ll arrange an inspection, repair or replacement under warranty at no cost to you, in line with the manufacturer’s terms and our own 10-year installation warranty.

Workmanship

If you believe an installation was not carried out to a reasonable standard, contact us with details and photos where possible. We’ll inspect the installation and put right any workmanship issue found to be our responsibility.

How to reach us

Skylight Solar
Midrand, Gauteng, South Africa
Phone: +27 78 440 3611
Email: sales@skylightsolar.co.za